If I was writing by how I’m feeling at the moment I would’ve given them a one star, but as annoyed as I am I need to be fair and give them what they deserve. The doctor therapists and aids are so sweet, friendly, patient, professional, and knowledgeable. I really enjoyed every appointment, it’s like going to a friends house and just chitchatting well taking care of a medical issue that needs to be tended to. The reason for my frustration is that I planned my appointments around the factthat I am starting a new job and I would like to have this taken care of before I start. I made it very clear to my therapist several days ago when she checked to see if there is an appointment available this morning because I was seeing my other Doctor Who needed the results by 2 PM my appointment time, and she reassured me that that wasn’t a problem and it would be there. I got to my second doctors appointment and no progress reports were sent so I called the office, I was told to just tell my doctor that it’s the same and I need surgery, I felt a little confused because that was the whole point of going to therapy so that he could get an opinion after my therapy to see if he needs to proceed with surgery. Unfortunately that did not happen so now I’m waiting in the wins and will be starting my job on Monday most likely before I could get any kind of resolution and it’s very frustrating considering I started this whole process last October to make sure that if I did need surgery it would all be taken care of before I started looking for jobs and now here we are. Oh well maybe if I wasn’t so organized it would’ve worked out differently, I really feel like communication is the best way to go if you want something accomplished properly and in a timely manner, but this time I guess it just didn’t work. Regardless yes I would choose to go to this location again and yes everything else there was perfect!!!
Hands On Care comes highly recommended in my book.
My first encounter with HOC was back in May 2009. I had broken my 5th metacarpal, and after the cast came off, my doctor recommended Hands On Care for therapy to get my hand functioning again. The therapist and her staff were pleasent to work with which made for a speedy recovery.
In August 2017 I had a very traumatic horse accident, fracturing and dislocating both my left wrist and shoulder. This resulted in surgery with plates and pins to hold things in place during the healing process. I contacted HOC to begin therapy. When I walked in to the office, the staff were very nice and attentive. I’m eight months into a very long and slow recovery, and have gone from having very little function and limited motion in my left shoulder and wrist, to having full function of my wrist and 75% function in my shoulder. Still working with my doctor on my shoulder injury with on going therapy at HOC. As my doctor has indicated, my injury will take time to heal (Year +) and to be patient. Knowing this I’m grateful to have HOC to be the ones to help me though my recovery. They are fun to be around, and are always trying to make thier patients experience a pleasant one. Look forward in continued therapy and fun times at HOC. BIG THANKS to all you’ve done for me and my recovery.